Refund policy

 

Thank you for shopping at CoreLoom. We are committed to providing you with high-quality insulated tumblers. If you are not completely satisfied with your purchase, we are here to help.

1. Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5-10 business days).

3. Shipping

• If the return is due to a product defect or an error on our part, we will cover the return shipping costs.

• If the return is due to a change of mind or personal preference, the customer is responsible for paying the shipping costs for returning the item.

4. Contact Us If you have any questions on how to return your item to us, please contact our customer support team:

• Email: twd.ibw@gmail.com